PATIENT SATISFACTION SURVEY
Epsomedical welcomes your feedback on the services we provide. To complete our survey, please click on the icon below. Alternativley, you can visit the NHS Choices website where customer ratings are collected and published for all NHS providers. We will ask for your patient number to validate the feedback, but this will not compromise your anonymity should you not wish your identity to be known. Your patient number is on all correspondence under your name and address.
Please click on the link below to start the survey. Should you experience any difficulty, please contact us via the General Contact tab on this page.
Patient Satisfaction Survey
POST OP PAIN SURVEY
We need to know whether patients discharged after surgery experience any post operative complications or suffer unexpected levels of pain. All patients who have undergone a procedure under general anaesthetic are asked to complete this survey the day after surgery, whether or not they have these sypmtoms. Any patient experiencing severe symptoms should call the hospital.
Please click on the link below to start the survey. If you experience any difficulty, please send an email via the General Contact tab on this page and we will call you.
Post Op Pain Survey
Epsomedical operates theatres on sites without ITU (intensive care) facilities. Patients listed for a procedure at our units are asked to complete an online medical questionnaire designed to help us confirm as quickly as possible that they can be safely treated in our theatres.
Please click on the link below to complete questionnaire. You will need to enter your patient number and date of birth. Your patient number can be found on any correspondence sent by us underneath your name and address. Whilst developed for most devices, the questionnaire works best on a desktop web browser i.e. Internet Explorer or Google Chrome. Please avoid Safari (MAC) as this is known to generate issues which our developers are investigating.
Should you make an error during the completion of the document, you will get a chance to change the entry using the edit link on the last page before submission. Your information is held securely on our encrypted server and cannot be accessed once submitted.
Should you encounter any problems with the questionnaire, please send us an emial via the General Contact tab on this page.
Online Medical Questionnaire
At Epsomedical we pride ourselves on offering quality care in a timely fashion. To do this we are always looking for clinicians to achieve this. If you feel that you would like to be a member of our team, please use the contact tab giving details of your speciality and interests.
Endoscopy Lead Practitioner
Epsomedical are currently looking for a full time Endoscopy practitioner to work in our day surgery units. This role will involve maintaining our JAG accreditation. As we are a small unit, any additional experience within day surgery will be an advantage.
We are looking for an experienced HCA to join the team, working in outpatients and theatre.
If you are interested in any positions, please email your CV and covering letter to firstname.lastname@example.org
If you are unhappy with the treatment or service you have received from Epsomedical, you are entitled to make a complaint, have it considered, and receive a prompt response. We follow the NHS and ISCAS complaints procedure guidance.
Who can complain?
A complaint can be made by a patient or a person affected or likely to be affected by the actions or decisions of an Epsomedical practitioner. A complaint can also be made by someone acting on behalf of the patient or person, with their consent.
What is the time limit for making a complaint?
You can complain within 12 months of the event(s) concerned or within 12 months of becoming aware that you have something to complain about. The Registered Manager has the discretion to waive the time limit if there are good reasons why you could not complain earlier.
To whom should I complain?
You can raise your concerns immediately by speaking to a member of staff (e.g. doctor, nurse, or administrator). They may be able to resolve your concerns without the need to make a formal complaint.
If this is not possible, or you are not satisfied with the response, you can make a written complaint using the appropriate link in the General Contact tab on this page, or in writing to the Compliance Manager. We will aim to respond within 20 working days unless agreed otherwise. You will be kept informed of progress if this is not possible, for example if the appropriate person is on leave.
If you remain unhappy with our response you can refer the matter to:
The Health Service Ombudsman – NHS Patients
The Health Service Ombudsman is completely independent of the NHS and Government. You can contact the ombudsman at:
Tel: 0845 0154033
The Independent Healthcare Sector Complaints Adjudication Service (ISCAS) -
Independent external adjudication will be provided by ISCAS as per their independent adjudication process. Please see their website for guidance:
Or contact them at:
70 Fleet Street
Where can I get further help and advice?
Healthwatch – your local Healthwatch
Healthwatch are the independent national champion for people who use health and social care services There is a local Healthwatch in every area in England. They are there to listen to what you like about services and what you think could be improved. No matter how big or small the issue, they want to hear about it.
The pandemic, amongst other things, has highlighted to us that COVID-19 (and some other diseases/conditions) can disproportionately affect different ethnicities.
It is important that we hold your ethnicity status so that we can ensure you are receiving the best quality healthcare (e.g. being including the correct at risk groups where necessary).
Please click on the link below to complete questionnaire which will only take a few moments. You will need to enter your patient number and date of birth; your patient number can be found on your text message.
If you would prefer not to disclose this information please choose this option on the drop down menu and your choice will be recorded on your medical record; we won’t ask you again!
Should you encounter any problems with the questionnaire, please send us an email via the General Contact tab on this page. Thank you.