Coronavirus - Information for our patients

Important information for our patients during the coronavirus (Covid-19) outbreak.


Following guidance from NHS England there will be no changes to our infection control measures from 19 July 2021 


Epsomedical’s primary focus is the care and safety our patients and staff whilst delivering high quality healthcare responsive to the needs of our local communities.  Along with other independent healthcare providers across the county, we are working with the NHS to support you by providing treatment for health conditions during the COVID-19 outbreak.


We are pleased to announce that we continue to offer routine elective care across all specialties with the safety of patients and staff our top priority.   Many of our consultations, much like GP practices, will be via either telephone or video.  There will of course be times when the clinician may wish to see you in person to give treatment or understand your condition in more detail; your appointment letter will give you more information on what type of consultation you will be having.  Our clinicians will do their utmost to call you at the allocated time but please ensure you are available either side of the allocated time by circa 15 minutes.  Should your consultation require you to come to the hospital, please see the guidance below.


If you have any queries related to an upcoming appointment you can reach our team by calling 01932 588400 or emailing us at  Any test or isolation requirement specifically relating to your consultation or procedure will be contained within your appointment letter.


We will update this page with new information as and when required.


Thank you for your support and understanding.



Visitors to the hospital

So that we can protect the safety of our patients and staff, it is important for us to reduce the number of visitors to the hospital.

Therefore, until further notice, we are asking that the following be adhered to:


  • If you have an appointment, please come alone where possible.  If you need someone to drive you, we politely ask that they wait in the car.
  • Carers are permitted to accompany you if it is essential for your well-being.
  • All persons entering our facilities for a procedure will be screened at recpetion where we will make enquiries as to your general health in relation to COVID-19 symptoms.
  • If you wish to wait for your appointment in your car following check-in, you may do so but please ensure that you notify the reception team and if possible, please bring a mobile phone.


Please wear a face covering; mask or scarf.  If you do not possess one of these then one will be given to you.  In some instances, we may require you to remove it so that an examination may be performed.


We understand that these measures may be inconvenient at times, but we hope you agree they are necessary for the continued safety of all.  

Our commitment to you

Our environments and the activity delivered within them are safe and do not increase the risk of the pandemic to patients and staff.  We continually risk assess that we safely deliver our services in the ever-changing environment.  Every eventuality of delivering activity at our hospitals in a Covid environment has been risk assessed with mitigations in place for every situation pre, during and post service delivery.  We work to ensure pathways are safe, this includes consulting on new ways of working to ensure that activity can continue.


All staff members entering our environments are testing themselves twice per week, this includes both clinical and non-clinical personnel.  This provides us with the assurance of a Covid safe environment for patients and staff whilst we deliver care and treatment.  Any staff member who tests positive will be required to follow national guidelines and will not be allowed onsite until their quarantine period has ended. 


All staff, including those holding administrative posts, have taken part in the national vaccination programme.


If you would like to discuss our safety measures further or would like us to share with you our risk assessment please do let us know.  




The most common symptoms of COVID-19 are the recent onset of a new, continuous cough, altered or loss of taste and smell and/or a high temperature.


How long to stay at home?

If you have symptoms, you should apply for a Covid-19 test online and follow government isolation guidance.  Any members of your household should also follow this guidance.


Use the NHS 111 online service if you feel you cannot cope with your symptoms at home, your condition gets worse or your symptoms do not get better after 7 days. 



For more information visit: 

Page last updated; 6 Oct 21

Epsomedical Workplace Risk Assessments can be found here.