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Access Policy

The Access Policy sets out the rights and responsibilities of Epsomedical and its NHS patients. It derives from the NHS Constitution and the contract that we have entered into with the NHS through Surrey Downs Clinical Commissioning Group. These documents give patients a number of rights and assurances, which are largely the same whichever provider a patient chooses to attend. However, the scope of our services is very different to that of most NHS hospitals and the Access Policy of all providers will be slightly different. Should a patient have a dispute with us over the administrative aspect of the service he receives, any complaint should be made by reference to the Access Policy. The Access Policy addresses among other issues:


  •  Maximum waiting time targets, and how those are interpreted
  •  Cancellations and failure to attend (DNA)
  •  Discharge

The hospital formulary lists drugs that we use and/ or prescribe in the treatments we provide. The formulary has been approved by the Pharmacy Manager at our NHS Commissioner, Surrey Downs CCG

Quality Account

The Quality Account is an initiative of NHS England to provide information to the public and to the NHS about the quality of services delivered by hospitals across the country. It follows a format specified by NHS England and specifically requires providers to identify areas for improvement. The documents are also available via the NHS Choices website

Information Governance

We will acquire a lot of information about our patients in the course of a referral, all of which will be stored electronically. We have obligations to maintain the confidentiality of this information and we also have obligations to make it available to third parties in some circumstances. This short document outlines how we deal with these obligations



Equality Monitoring

Epsomedical has a duty under the Equality Act of 2010 to premote equality in the workforce and to provide healthcare services that meet the needs of the population that we serve. We aim to ensure that no-one is placed at a disadvantage over others. The Public Sector Equality Duty (PSED) supports our aims by helping us to deliver policies and services which meet different peoples needs. We aim to meet these needs by:


  •  Eliminating unlawful discrimination, harassment and victimisation and any other conduct prohibitied by the Equality Act
  •  Providing equality of opportunity between all people who work within and use our services


Please click the link below to download our latest WRES report.

CQC Ratings

Please find below our latest CQC ratings. To read the detailed report, simply click on the respective link. We are pleased with the ratings and acknowledge that some areas are in need of attention; an action plan has been devised and is currenty being implemented to rectify these points.


 CQC Ratings/Statement of Purpose


Clinical Governance Policy