Coronavirus - Information for our patients

Important information for our patients during the coronavirus (Covid-19) outbreak.


Continued Support During the COVID-19 Outbreak


Epsomedical’s primary focus has always centered on the care and safety our patients and staff whilst delivering high quality care which is responsive to the needs of our local communities.  Along with other independent healthcare providers across the county, we are working with the NHS to support you by providing care to those that require treatment for health conditions during the COVID-19 outbreak.


We are pleased to announce that we have resumed elective care across all specialties ensuring that the safety of both our patients and staff is our priority.   The vast number of our consultations, much like GP practices, will be via either telephone or video consultation.  There will of course be times when the clinician may wish to see you in person to give treatment or understand your condition in more detail; your appointment letter will give you more information on what type of consultation you will be having.  Our clinicians will do their utmost to call you at the allocated time but please ensure you are available either side of the allocated time by circa 15 minutes.  Should your consultation require you to come to the hospital, please see the guidance below.


If you have any queries related to an upcoming appointment you can reach our team by calling 01932 588400 or emailing us at  Any test or isolation requirement specifically relating to your consulation or procedure will be contained within your appointment letter.

We’ll be updating this page with new information as and when required.

Thank you for your support and understanding.


Visitors to the hospital

So that we can protect the safety of our patients and staff, it is important for us to reduce the number of visitors to the hospital.

Therefore, until further notice, we are asking that the following be adhered to:

  • If you have an appointment, please come alone where possible.  If you need someone to drive you, we politely ask that they wait in the car.
  • Carers are permitted to accompany you if it is essential for your well-being.
  • All persons entering our facilities will be screened on entry; this will involve your temperature being monitored and enquiries as to your general health in relation to COVID-19 symptoms.
  • If you wish to wait for your appointment in your car following check-in, you may do so but please ensure that you notify the reception team and if possible, please bring a mobile phone.
  • Please wear a face covering; mask or scarf.  If you do not possess one of these then one will be given to you.  In some instances, we may require you to remove it so that an examination may be performed.

We understand these measures are of an inconvenience, but we hope you agree they are necessary for the safety of all.  


Government Advice

The Government has issued the following instructions:

If you have Symptoms

  • The most common symptoms of COVID-19 are the recent onset of a new, continuous cough, altered or loss of taste and smell and/or a high temperature.

How long to stay at home?

If you have symptoms, you should apply for a Covid-19 test online and follow government isolation guidance.  Any members of your household should also follow this guidance.

Use the NHS 111 online service if you feel you cannot cope with your symptoms at home, your condition gets worse or your symptoms do not get better after 7 days. 



For more information visit: 

Epsomedical Workplace Risk Assessments can be found here.