Our aims and objectives
Epsomedical is a small, independent hospital group focussed on elective, that is not emergency, care. We are not part of any NHS Trust or private hospital group, but have developed as a local provider for Surrey and SW London with units in Epsom and Cobham. Our mission is to show that high standards are possible for NHS hospital care. We set ourselves testing objectives which we endeavour to achieve, even when we know that patients are already happy with the service we provide. Our guiding principle is that we are SETTING HIGHER EXPECTATIONS for patients and commissioners.
We carry out theatre procedures on a day case basis for patients referred to us, as well as providing a range of outpatient diagnostics. Our consultants have links to local hospital trusts and patients can access the full range of diagnostics, therapies and support services provided by other hospitals where this is needed. We work closely with local GPs, consultants and the wider NHS in Surrey to ensure continuity of care and smooth transfers where care is delivered by more than one provider.
We believe that good care starts with good clinical practice, and we actively monitor clinical outcomes to ensure we achieve our aims. We measure a broad range of performance statistics to ensure that patients are not kept waiting, that all information patients need is readily available, that all test results are available when required, that referring GPs are informed immediately of the outcome of attendances, and that cancellations are kept to a minimum. The results are evident in the feedback from patients where we have consistently recorded scores of over 90 out of maximum possible score of 100.
Our staff are the key to achieving our ambitions. Working in a small hospital requires flexibility and a wide range of individual competences. We invest in staff through regular training and we support them through the relentless process of change that progress brings about. The result has been that, of all the compliments and congratulations that the hospital has earned from patients, the great majority have paid tribute to the dedication and professionalism of our staff.
Value for Money
The NHS is our main customer, and we endeavour to make sure that it gets the best value for money. Our prices are systematically cheaper than those of other local NHS hospitals and all activity we undertake is easily auditable to ensure that patient care pathways are efficiently managed.