Epsomedical’s hospital passport is designed to give our staff helpful information concerning you and any specific health needs so that we can plan your care to suit your requirements and make any reasonable adjustments.

The hospital passport can be helpful to adults with learning disabilities, autistic adults or people with specific communication needs.

A hospital passport tells us about your healthcare, your likes/dislikes, how you like to communicate and how to make things easier for you. 

You can download your hospital passport here: CLICK HERE

Please fill in the hospital passport form and bring it with you to your appointment or email it to us at eg.enquiries@nhs.net

Would you like a Chaperone during your consultation?

Do you want someone to stay with you during your examination?

There are occasions when the doctor or nurse needs to give you a full examination.

All patients are entitiled to have a chaperone with them for any physical examination.

If you want a member of staff to accompany you during the visit please let your clinician

know when you arrive for your appointment.

Infection Control

Epsomedical Limited is committed to providing a clean and safe environment for its patient’s, staff and visitors, in line with the infection prevention and control guidelines outlined in the Health and Social Care Act 2008 Code of Practice on the prevention and control of infections DH 2015.

For infection control or cleaning queries, please contact our Infection Control Lead, Helen Kelly, on 01932 588 400

Armed Forces Covenant

Epsomedical are proud supporters of the Armed Forces and their families.  We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country and are committed to honouring the covenant.

A copy of the signed covenant can be found here.

Future events or activities will be displayed on our website.

Epsomedical prides itself on providing great care in a warm and friendly environment across our 3 sites.  We capture patient feedback throughout the year and we utilise the information obtained to constantly improve what we do with the patient in mind all the time. 

If you like what we do, tell us and others, if you think we could improve in any way, please let us know using the ‘contact us’ tab.

Our most recent Patient Satisfaction Survey can be found here 

Your Summary Care Record (SCR)

If you are registered with a GP practice in England your SCR is created automatically, unless you have opted out.  98% of practices are now using the system.

Additional information on your SCR
You can add more information to your SCR by asking your GP. They can add extra details from your medical notes, including:

     • health problems like dementia or diabetes
     • details of your carer
     • your treatment preferences
     • communication needs, for example if you have hearing difficulties or need an interpreter

This will help medical staff care for you properly, and respect your choices, when you need care away from your GP surgery. This is because having more information on your SCR means they will have a better understanding of your needs and preferences.
When you are treated away from your usual doctor's surgery, health care staff can't see your GP medical records.  Looking at your SCR can speed up your care and make sure you are given the right medicines and treatment.